ICS03.080.01 CCSA00 2024-11-20发布 2024-11-27实施 苏州市市场监督管理局发布DB3205 “政银合作”服务网点建设与服务规范 Specificationforconstructionandserviceof "bank-governmentcooperation"servicenetwork苏州市地方标准 DB3205/T1155—2024 DB3205/T1155—2024 I目次 前言..................................................................................II 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4基本原则............................................................................1 4.1统筹规划........................................................................1 4.2精准服务........................................................................2 4.3高效便捷........................................................................2 5建设要求............................................................................2 5.1建设流程........................................................................2 5.2场所建设........................................................................2 5.3设备配置........................................................................2 5.4标识标牌........................................................................2 5.5制度建设........................................................................3 5.6服务人员........................................................................3 6服务内容............................................................................3 6.1政务服务........................................................................3 6.2金融服务........................................................................4 7服务流程和要求......................................................................4 7.1服务流程........................................................................4 7.2接待............................................................................4 7.3受理............................................................................5 7.4解答和办理......................................................................5 7.5咨询引导........................................................................5 7.6归档............................................................................5 8服务保障............................................................................5 8.1培训考核........................................................................6 8.2文件管理........................................................................6 8.3联络会商........................................................................6 8.4保密安全........................................................................6 9服务评价............................................................................6 附录A（规范性）服务网点自助一体机设备清单............................................7 附录B（资料性）政银合作标志图示......................................................8