ICS 01.040.03 CCS A 12 31 上 海 市 地 方 标 准 DB31/T 1526—2024 政务服务事项网上办理规范 Specification for online handling of government service items 2024-12-18发布 2025-04-01实施 上海市市场监督管理局 发 布 DB31/T 1526 —2024 I 目 次 前言 ................................................................................ III 1 范围 ............................................................................... 1 2 规范性引用文件 ..................................................................... 1 3 术语和定义 ......................................................................... 1 4 基本要求 ........................................................................... 1 4.1 合法依规 ....................................................................... 1 4.2 网上办理 ....................................................................... 1 4.3 智慧好办 ....................................................................... 1 4.4 信息安全 ....................................................................... 2 5 单个事项网上办理 ................................................................... 2 5.1 办理流程 ....................................................................... 2 5.2 身份核验 ....................................................................... 2 5.3 申请 ........................................................................... 2 5.4 受理 ........................................................................... 3 5.5 审查与决定 ..................................................................... 4 5.6 制证和送达 ..................................................................... 4 5.7 归档 ........................................................................... 4 6 集成服务事项网上办理 ............................................................... 4 6.1 办理流程 ....................................................................... 4 6.2 身份核验 ....................................................................... 4 6.3 统一申请 ....................................................................... 4 6.4 同步受理 ....................................................................... 5 6.5 审查与决定 ..................................................................... 5 6.6 统一发证 ....................................................................... 5 6.7 统一归档 ....................................................................... 5 7 特色服务 ........................................................................... 6 7.1 咨询帮办 ....................................................................... 6 7.2 申请材料预审服务 ............................................................... 6 7.3 免于提交的情形 ................................................................. 6 7.4 关联事项提醒 ................................................................... 7 7.5 “办不成事”问题反馈 ........................................................... 7 8 支撑保障 ........................................................................... 7 8.1 办理平台 ....................................................................... 7 8.2 电子档案 ....................................................................... 7 8.3 电子证照 ....................................................................... 7 8.4 电子证照库 ..................................................................... 7 DB31/T 1526 —2024 II 8.5 电子签名 ........................................................................ 7 8.6 电子支付 ........................................................................ 8 8.7 办件库 .......................................................................... 8 8.8 数据流转 ........................................................................ 8 9 监督检查和持续改进 .................................................................. 8 9.1 投诉处理 ........................................................................ 8 9.2 意见征集 ........................................................................ 8 9.3 服务评价 ..............................