BS IS0 10002:2018 Bsl Standards Publication Quality management Customer satisfaction - Guidelines for complaints handling in organizations bsi. BSISO10002:2018 BRITISH STANDARD Nationalforeword ThisBritish Standard is theUK implementationof IS010002:2018.It supersedes BS IS010002:2014, which iswithdrawn. TheUKparticipationinitspreparation was entrustedtoTechnical CommitteeSvS/o,Customerservice-Fundamentalprinciples Alistoforganizationsrepresented onthiscommitteecanbeobtainedon requestto its secretary. This publication does not purportto include all the necessary provisions ofa contract.Users areresponsiblefor its correctapplication. @TheBritishStandards Institution2018 PublishedbyBSIStandardsLimited2018 ISBN9780580982583 ICS03.120.10 CompliancewithaBritish Standard cannotconferimmunityfrom legal obligations. This British Standard was published under the authority of the StandardsPolicyand Strategy Committeeon31 July2018 Amendments/corrigenda issued sincepublication Date Text affected BSIS010002:2018 ISO INTERNATIONAL STANDARD 10002 Third edition 2018-07-30 Quality management Customer satisfaction Guidelines for complaints handling in organizations Managementde la qualité-Satisfactiondes clients-Lignes directrices pour le traitement des reclamations dans les organismes Reference number IS010002:2018(E) ISO @ IS0 2018