论文标题
在安全可用的聊天机器人中促进选民参与
On Safe and Usable Chatbots for Promoting Voter Participation
论文作者
论文摘要
聊天机器人或简称的机器人是多模式的协作助理,可以帮助人们完成有用的任务。通常,当与选举有关的聊天机器人被引用时,由于害怕说明和黑客入侵,他们经常会引起负面反应。取而代之的是,在本文中,我们探讨了如何使用聊天机器人来促进选民参与诸如老年人和初次选民之类的社会弱势群体。特别是,我们构建了一个系统,该系统可以将官方信息放大,同时透明地将其个性化为用户的独特需求。我们讨论了它的设计,为两个州的易于投票量表较低的美国国家使用常见问题(FAQ)选举信息构建原型,并在焦点小组中报告其初步评估。对于选民,选举机构试图实现其授权和民主的选举机构,我们的做法可能是双赢。
Chatbots, or bots for short, are multi-modal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of mis-information and hacking. Instead, in this paper, we explore how chatbots may be used to promote voter participation in vulnerable segments of society like senior citizens and first-time voters. In particular, we build a system that amplifies official information while personalizing it to users' unique needs transparently. We discuss its design, build prototypes with frequently asked questions (FAQ) election information for two US states that are low on an ease-of-voting scale, and report on its initial evaluation in a focus group. Our approach can be a win-win for voters, election agencies trying to fulfill their mandate and democracy at large.