论文标题
身体上的声音？老年人对机器人和语音助理促进者的反应
Voice Over Body? Older Adults' Reactions to Robot and Voice Assistant Facilitators of Group Conversation
论文作者
论文摘要
智能代理人作为老年人的小组对话的促进者具有很大的潜力。但是，对于如何为此目的设计代理和用户组，尤其是在代理体现方面，知之甚少。为此，我们对老年人对小组对话促进代理人对语音和身体的反应进行了混合方法研究。比较了两种具有相同基础人工智能（AI）和语音系统的代理形式：人形机器人和语音助手。一项初步研究（总n = 24）和一项比较语音和人体形态的实验研究（n = 36）与老年人和经验丰富的人类促进者进行了。调查结果表明，无论代理人的形式如何，代理人的人为性都对社会上不舒服的对话促进的任务有益。即便如此，健谈的人格类型在“身体”机器人版本上的经验较差。还讨论了设计含义和补充反应，特别是对代理语音的反应。
Intelligent agents have great potential as facilitators of group conversation among older adults. However, little is known about how to design agents for this purpose and user group, especially in terms of agent embodiment. To this end, we conducted a mixed methods study of older adults' reactions to voice and body in a group conversation facilitation agent. Two agent forms with the same underlying artificial intelligence (AI) and voice system were compared: a humanoid robot and a voice assistant. One preliminary study (total n=24) and one experimental study comparing voice and body morphologies (n=36) were conducted with older adults and an experienced human facilitator. Findings revealed that the artificiality of the agent, regardless of its form, was beneficial for the socially uncomfortable task of conversation facilitation. Even so, talkative personality types had a poorer experience with the "bodied" robot version. Design implications and supplementary reactions, especially to agent voice, are also discussed.
