论文标题

积极的在线讨论:现有实践和算法支持的潜力

Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support

论文作者

Schluger, Charlotte, Chang, Jonathan P., Danescu-Niculescu-Mizil, Cristian, Levy, Karen

论文摘要

为了解决不文明行为的普遍问题,许多在线讨论平台采用人类主持人采取行动,以抵抗令人反感的内容,例如将其删除或对其作者施加制裁。这种反应性针对已经张贴的反社会含量采取行动的反应性范式目前是节制的最常见形式,因此,已经为将自动化引入适度过程而为许多最近的努力提供了基础。相对较少的工作以理解其他节制范式 - 例如主动劝阻反社会行为的出现,而不是对它的反应 - 算法支持可以在这些范式中发挥作用。在这项工作中,我们在协作环境的案例研究中调查了这样一个主动的节制框架:Wikipedia Talk Pages。我们采用混合方法方法,结合了定性和设计组件进行整体分析。通过对主持人的访谈,我们发现,尽管缺乏技术和社会支持,但主持人已经从事多种主动的节制行为,例如先发制地干预对话以保持他们的步伐。此外,我们探讨了自动化如何通过构建原型工具,将其呈现给主持人并研究其提供的帮助可能适合其工作流程,如何帮助实现这种主动的节制工作流程。由此产生的反馈发现了原型工具的优势和缺点,并提出了具体的步骤,以进一步开发这种辅助技术,因此它可以在现有的主动调节工作流程中最有效地支持主持人。

To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or placing sanctions on its authors. This reactive paradigm of taking action against already-posted antisocial content is currently the most common form of moderation, and has accordingly underpinned many recent efforts at introducing automation into the moderation process. Comparatively less work has been done to understand other moderation paradigms -- such as proactively discouraging the emergence of antisocial behavior rather than reacting to it -- and the role algorithmic support can play in these paradigms. In this work, we investigate such a proactive framework for moderation in a case study of a collaborative setting: Wikipedia Talk Pages. We employ a mixed methods approach, combining qualitative and design components for a holistic analysis. Through interviews with moderators, we find that despite a lack of technical and social support, moderators already engage in a number of proactive moderation behaviors, such as preemptively intervening in conversations to keep them on track. Further, we explore how automation could assist with this existing proactive moderation workflow by building a prototype tool, presenting it to moderators, and examining how the assistance it provides might fit into their workflow. The resulting feedback uncovers both strengths and drawbacks of the prototype tool and suggests concrete steps towards further developing such assisting technology so it can most effectively support moderators in their existing proactive moderation workflow.

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