论文标题
在线评论中探索用户关注和对产品方面的情感的分布规律性
Exploring the Distribution Regularities of User Attention and Sentiment toward Product Aspects in Online Reviews
论文作者
论文摘要
[目的]更好地了解在线评论,并帮助潜在的消费者,商人和产品制造商有效地对产品方面的评估进行评估,本文从在线评论的时间角度来探讨了用户关注和对产品方面的情感分布规律性。 [设计/方法/方法]在线评论的时间特征(购买时间和审核时间之间的购买时间,审核时间和时间间隔),类似的属性聚类以及属性级别的情感计算技术是基于340k智能手机评论的340k智能手机评论(中国著名的在线购物平台),以探索产品的分布和录音。 [调查结果]经验结果表明,幂律分布可以符合用户对产品方面的关注,并且在短时间间隔发布的评论包含更多产品方面。此外,结果表明,在短时间间隔内,产品方面的用户情感值明显更高/较低,这有助于判断产品的优势和弱点。 [研究局限性]本文无法获得更多具有时间特征的产品的在线评论,以验证这些发现,因为对购物平台的评论的限制限制。 [原创性/价值]这项工作揭示了用户对产品方面的关注和情感的分布规律,这在协助决策,优化审查演示和改善购物体验方面具有重要意义。
[Purpose] To better understand the online reviews and help potential consumers, businessmen, and product manufacturers effectively obtain users' evaluation on product aspects, this paper explores the distribution regularities of user attention and sentiment toward product aspects from the temporal perspective of online reviews. [Design/methodology/approach] Temporal characteristics of online reviews (purchase time, review time, and time intervals between purchase time and review time), similar attributes clustering, and attribute-level sentiment computing technologies are employed based on more than 340k smartphone reviews of three products from JD.COM (a famous online shopping platform in China) to explore the distribution regularities of user attention and sentiment toward product aspects in this article. [Findings] The empirical results show that a power-law distribution can fit user attention to product aspects, and the reviews posted in short time intervals contain more product aspects. Besides, the results show that the values of user sentiment of product aspects are significantly higher/lower in short time intervals which contribute to judging the advantages and weaknesses of a product. [Research limitations] The paper can't acquire online reviews for more products with temporal characteristics to verify the findings because of the restriction on reviews crawling by the shopping platforms. [Originality/value] This work reveals the distribution regularities of user attention and sentiment toward product aspects, which is of great significance in assisting decision-making, optimizing review presentation, and improving the shopping experience.