论文标题
想象工作中未来的数字助理：对任务管理需求的研究
Imagining Future Digital Assistants at Work: A Study of Task Management Needs
论文作者
论文摘要
数字助理（DAS）可以支持工作场所及其他地区的工人。但是，目标用户需求尚未完全了解，并且工人理想地希望DA支持的功能需要进一步研究。对工人需求的更丰富的理解可以帮助告知未来DA的设计。我们使用40个工作人员的用户研究中的数据调查了未来工作场所DA的用户需求。我们的定性分析证实了现有的研究，并对DA在管理人们的时间，任务和信息中的作用产生了新的见解。我们将这些见解与自我报告的任务数据进行定量分析有关，我们强调了不同的职业角色如何要求DAS对这些领域采取各种方法以及任务特征对想象特征的影响。我们的发现对工作环境中未来DA的设计具有影响，我们为减少练习提供了一些建议。
Digital Assistants (DAs) can support workers in the workplace and beyond. However, target user needs are not fully understood, and the functions that workers would ideally want a DA to support require further study. A richer understanding of worker needs could help inform the design of future DAs. We investigate user needs of future workplace DAs using data from a user study of 40 workers over a four-week period. Our qualitative analysis confirms existing research and generates new insight on the role of DAs in managing people's time, tasks, and information. Placing these insights in relation to quantitative analysis of self-reported task data, we highlight how different occupation roles require DAs to take varied approaches to these domains and the effect of task characteristics on the imagined features. Our findings have implications for the design of future DAs in work settings, and we offer some recommendations for reduction to practice.
