论文标题

Analisis kepuasan pengguna aplikasi bintang现金和信用蒙古纳克人Metode最终用户计算满意度(EUCS)

Analisis Kepuasan Pengguna Aplikasi Bintang Cash & Credit Menggunakan Metode End User Computing Satisfaction (EUCS)

论文作者

Agustina, Rahayu, Abdillah, Leon Andretti

论文摘要

近年来,Android应用技术的使用已迅速发展,使其成为在包括电子商务在内的各种行业中分发信息的替代媒体之一,消费者可以随时和任何位置访问。 Palembang的Bintang Cash&Credit Store是已经使用Android申请的商店之一。在EUC中,有七个变量:内容,准确性,格式,易用性和及时性,安全性和响应速度。这项研究的数据是通过使用随机抽样技术向95位受访者分发表问卷来收集的。此外,使用SPSS 25版软件处理获得的数据。使用的数据分析方法是使用有效性和可靠性测试,经典假设测试,多重回归测试和假设检验的定量分析方法。从这项研究的结果来看,对Bintang Cash&Credit应用程序用户的满意度产生了积极影响。

The use of android application technology has advanced rapidly in recent years, making it one of the alternative media for distributing information in a variety of industries, including e-commerce, that consumers may access at any time and from any location. The Bintang Cash & Credit store in Palembang is one of the stores that has already used the Android application. In EUCS there are seven variables: content, accuracy, format, ease of use and timeliness, security, and speed of response. The data of this research were collected by distributing questionnaires to 95 respondents using a random sampling technique. Furthermore, the data obtained were processed using SPSS version 25 software. The data analysis method used was a quantitative analysis method using validity and reliability tests, classical assumption tests, multiple regression tests, and hypothesis testing. From the results of this study, there is a positive influence on the satisfaction of users of the Bintang Cash & Credit application.

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