论文标题
叙述:不可预见的隐私问题的影响者
Narratives: the Unforeseen Influencer of Privacy Concerns
论文作者
论文摘要
随着新的隐私法规的制定,隐私要求越来越重要。为了充分管理隐私要求,组织不仅需要遵守隐私法规,还需要考虑用户隐私问题。在这项探索性研究中,我们使用Reddit作为来源来了解用户对软件应用程序的隐私问题。我们从Reddit收集了450万个帖子,并分类为129075与隐私相关的帖子,这是不可忽略的隐私讨论。接下来,我们聚集了这些帖子,并确定了9个主要问题领域。我们使用经济学(即可以传播传播的帖子)的叙事概念来解释用户在对隐私讨论中发生变化的现象。我们进一步发现,隐私讨论会随着时间的流逝而发生变化,而隐私监管事件会对此类讨论产生短期影响。但是,叙事对用户讨论隐私的内容以及何时会产生显着影响。考虑叙述可以指导软件组织在将其开发为隐私要求之前引起相关的隐私问题。
Privacy requirements are increasingly growing in importance as new privacy regulations are enacted. To adequately manage privacy requirements, organizations not only need to comply with privacy regulations, but also consider user privacy concerns. In this exploratory study, we used Reddit as a source to understand users' privacy concerns regarding software applications. We collected 4.5 million posts from Reddit and classified 129075 privacy related posts, which is a non-negligible number of privacy discussions. Next, we clustered these posts and identified 9 main areas of privacy concerns. We use the concept of narratives from economics (i.e., posts that can go viral) to explain the phenomenon of what and when users change in their discussion of privacy. We further found that privacy discussions change over time and privacy regulatory events have a short term impact on such discussions. However, narratives have a notable impact on what and when users discussed about privacy. Considering narratives could guide software organizations in eliciting the relevant privacy concerns before developing them as privacy requirements.