论文标题
从实验室到人们的家:通过远程研究中智能眼镜访问盲人互动的教训
From the Lab to People's Home: Lessons from Accessing Blind Participants' Interactions via Smart Glasses in Remote Studies
论文作者
论文摘要
研究人员采用了远程方法,例如在线调查和视频会议,以克服进行面对面可用性测试的挑战,例如参与,用户表示和安全。但是,在硬件测试床上的远程用户评估受到限制,尤其是对于盲人参与者,因为这种方法限制了对用户交互观察的访问。我们在与盲人的可用性测试中使用智能眼镜,并通过在盲人参与者的家中进行的案例研究(n = 12)分享我们的课程,实验者可以通过双视频会议访问参与者的活动:通过笔记本电脑摄像机和参与者通过智能眼镜的第一人称视图的第三人称视图。我们表明,智能眼镜具有远程观察参与者与智能手机测试床的互动的潜力;平均有58.7%的互动是通过第一人称视野完全捕获的,而第三人称的相互作用则为3.7%。但是,这种增益在参与者之间并不统一,因为它容易使耳朵的头部运动朝向声源,这突出了需要更具包容性的相机形式。在处理智能眼镜中缺乏屏幕阅读器支持时,我们还分享了我们所学到的经验教训,在与盲人参与者的远程研究中,电池迅速排干以及互联网连接。
Researchers have adopted remote methods, such as online surveys and video conferencing, to overcome challenges in conducting in-person usability testing, such as participation, user representation, and safety. However, remote user evaluation on hardware testbeds is limited, especially for blind participants, as such methods restrict access to observations of user interactions. We employ smart glasses in usability testing with blind people and share our lessons from a case study conducted in blind participants' homes (N=12), where the experimenter can access participants' activities via dual video conferencing: a third-person view via a laptop camera and a first-person view via smart glasses worn by the participant. We show that smart glasses hold potential for observing participants' interactions with smartphone testbeds remotely; on average 58.7% of the interactions were fully captured via the first-person view compared to 3.7% via the third-person. However, this gain is not uniform across participants as it is susceptible to head movements orienting the ear towards a sound source, which highlights the need for a more inclusive camera form factor. We also share our lessons learned when it comes to dealing with lack of screen reader support in smart glasses, a rapidly draining battery, and Internet connectivity in remote studies with blind participants.