论文标题
是个人吗?个人相关的机器人失败(PERFS)对人类的信任,可爱和使用机器人的影响
Is it personal? The impact of personally relevant robotic failures (PeRFs) on humans' trust, likeability, and willingness to use the robot
论文作者
论文摘要
在三个实验室实验中,我们研究了个人相关失败(PERT)对协作机器人感知的影响。每个问题由特定问题适用于特定人,即它影响自己的目标和价值观。我们假设Perfs将减少对机器人的信任,以及机器人使用(LWTU)的愿望,而不是对参与者而言不是个人的失败。为了实现人类机器人的互动,我们利用了三种不同的操纵机制:a)财产损失,b)财务损失以及c)第一人称与第三人称失败情况。总共有132名参与者在洗衣服的协作任务中亲自与机器人互动。这三个实验均在相同的实验环境中进行,精心设计以模拟逼真的洗衣排序场景。结果表明,PERS对机器人对机器人的看法的影响在整个研究中各不相同。在实验A和B中,相对于无故障会话,遇到PERT的相遇显着降低了信任。但不是完全适合LWTU。在实验C中,每个操作没有影响。这项工作突出了研究实验室环境中机器人故障所需的挑战和调整。我们表明,每个操作都会影响用户如何看待失败的机器人。结果带来了有关故障类型及其对用户对机器人感知的严重程度的新问题。抛开每个人,我们观察到用户对相比的相互作用失败的方式(实验C)与他们如何看待技术(A和B)的差异。
In three laboratory experiments, we examine the impact of personally relevant failures (PeRFs) on perceptions of a collaborative robot. PeR is determined by how much a specific issue applies to a particular person, i.e., it affects one's own goals and values. We hypothesized that PeRFs would reduce trust in the robot and the robot's Likeability and Willingness to Use (LWtU) more than failures that are not personal to participants. To achieve PeR in human-robot interaction, we utilized three different manipulation mechanisms: A) damage to property, B) financial loss, and C) first-person versus third-person failure scenarios. In total, 132 participants engaged with a robot in person during a collaborative task of laundry sorting. All three experiments took place in the same experimental environment, carefully designed to simulate a realistic laundry sorting scenario. Results indicate that the impact of PeRFs on perceptions of the robot varied across the studies. In experiments A and B, the encounters with PeRFs reduced trust significantly relative to a no failure session. But not entirely for LWtU. In experiment C, the PeR manipulation had no impact. The work highlights challenges and adjustments needed for studying robotic failures in laboratory settings. We show that PeR manipulations affect how users perceive a failing robot. The results bring about new questions regarding failure types and their perceived severity on users' perception of the robot. Putting PeR aside, we observed differences in the way users perceive interaction failures compared (experiment C) to how they perceive technical ones (A and B).