论文标题

有意义的答案生成电子商务提问的问题

Meaningful Answer Generation of E-Commerce Question-Answering

论文作者

Gao, Shen, Chen, Xiuying, Ren, Zhaochun, Zhao, Dongyan, Yan, Rui

论文摘要

在电子商务门户网站中,为产品相关问题生成答案已成为至关重要的任务。在本文中,我们专注于产品感知答案生成的任务,该任务学会了从大规模未标记的电子商务评论和产品属性中产生准确而完整的答案。但是,安全答案问题对文本生成任务构成了重大挑战,电子商务提问任务也不例外。为了产生更有意义的答案,在本文中,我们提出了一种新颖的生成神经模型,称为有意义的产品答案生成器(MPAG),该模型通过采取产品评论,产品属性和原型答案来减轻安全的答案问题。产品评论和产品属性用于提供有意义的内容,而原型答案可以产生更多样化的答案模式。为此,我们提出了一个带有评论推理模块和原型答案读取器的新颖答案生成器。我们的关键思想是从大规模的评论集合中获取正确的问题感知信息,并学习如何从现有原型答案中编写连贯且有意义的答案。更具体地说,我们提出了一个由选择性写作单元组成的读写记忆,以在这些评论中进行推理。然后,我们采用一个由全面匹配组成的原型读取器来从原型答案中提取答案骨骼。最后,我们提出了一个答案编辑器,以将问题和上述部分作为输入来生成最终答案。广泛的实验结果表明,在从电子商务平台收集的现实数据集中进行的,我们的模型在自动指标和人类评估方面都可以达到最新的性能。人类评估还表明,我们的模型可以始终产生特定和适当的答案。

In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we focus on the task of product-aware answer generation, which learns to generate an accurate and complete answer from large-scale unlabeled e-commerce reviews and product attributes. However, safe answer problems pose significant challenges to text generation tasks, and e-commerce question-answering task is no exception. To generate more meaningful answers, in this paper, we propose a novel generative neural model, called the Meaningful Product Answer Generator (MPAG), which alleviates the safe answer problem by taking product reviews, product attributes, and a prototype answer into consideration. Product reviews and product attributes are used to provide meaningful content, while the prototype answer can yield a more diverse answer pattern. To this end, we propose a novel answer generator with a review reasoning module and a prototype answer reader. Our key idea is to obtain the correct question-aware information from a large scale collection of reviews and learn how to write a coherent and meaningful answer from an existing prototype answer. To be more specific, we propose a read-and-write memory consisting of selective writing units to conduct reasoning among these reviews. We then employ a prototype reader consisting of comprehensive matching to extract the answer skeleton from the prototype answer. Finally, we propose an answer editor to generate the final answer by taking the question and the above parts as input. Conducted on a real-world dataset collected from an e-commerce platform, extensive experimental results show that our model achieves state-of-the-art performance in terms of both automatic metrics and human evaluations. Human evaluation also demonstrates that our model can consistently generate specific and proper answers.

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