论文标题

在线健康社区中的患者和护理人员共同支持连接的模式

Patterns of Patient and Caregiver Mutual Support Connections in an Online Health Community

论文作者

Levonian, Zachary, Dow, Marco, Erikson, Drew, Ghosh, Sourojit, Hillberg, Hannah Miller, Narayanan, Saumik, Terveen, Loren, Yarosh, Svetlana

论文摘要

在线卫生社区为用户提供支持的希望,特别是因为这些社区使用户能够找到具有相似经验的同行。建立同龄人之间的相互支持的联系是使用在线健康社区的关键动机。但是,用户在社区中的作用可能会影响同伴连接的形成。在这项工作中,我们研究了两个结构健康角色之间的同伴联系模式:患者和非专业护理人员。我们检查了在线健康社区中的用户行为,在线健康社区没有明确支持寻找同龄人。在这种情况下,我们可以使用社交网络分析方法来探索野外这种连接的增长,并确定用户的同行交流偏好。我们调查了同行之间的联系是如何启动的,发现两位具有相同角色并且在更广泛的通信网络中的作者之间的启动更有可能。当作者发挥相同的作用时,关系也更有可能形成和互动。我们的结果对支持同行通信的系统的设计具有影响,例如点对点推荐系统。

Online health communities offer the promise of support benefits to users, in particular because these communities enable users to find peers with similar experiences. Building mutually supportive connections between peers is a key motivation for using online health communities. However, a user's role in a community may influence the formation of peer connections. In this work, we study patterns of peer connections between two structural health roles: patient and non-professional caregiver. We examine user behavior in an online health community where finding peers is not explicitly supported. This context lets us use social network analysis methods to explore the growth of such connections in the wild and identify users' peer communication preferences. We investigated how connections between peers were initiated, finding that initiations are more likely between two authors who have the same role and who are close within the broader communication network. Relationships are also more likely to form and be more interactive when authors have the same role. Our results have implications for the design of systems supporting peer communication, e.g. peer-to-peer recommendation systems.

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