论文标题

聊天机器人建筑,用于提高青年弹性

A chatbot architecture for promoting youth resilience

论文作者

Holt-Quick, Chester, Warren, Jim, Stasiak, Karolina, Williams, Ruth, Christie, Grant, Hetrick, Sarah, Hopkins, Sarah, Cargo, Tania, Merry, Sally

论文摘要

电子健康技术有可能为青年心理健康提供可扩展且可及的干预措施。作为开发新西兰年轻人电子筛查和电子治疗工具生态系统的一部分,对话代理人Headstrong旨在通过以认知行为疗法和积极心理学为基础的方法来促进韧性。本文描述了聊天机器人的架构。该体系结构支持相关角色为期4周的计划中提供的20多种活动。该体系结构为其内容管理系统提供了视觉创作接口。除了支持原始的青少年弹性聊天机器人外,该体系结构还被重新使用,以为本科生创建为期3周的“压力 - 毒素”干预措施,随后供聊天机器人支持COVID-19大流行的年轻人,并在现场试验中使用了所有三个系统。 headstrong架构说明了在支持非技术专家投入和快速部署的电子治疗的背景下创建以域为中心的创作环境的可行性。

E-health technologies have the potential to provide scalable and accessible interventions for youth mental health. As part of a developing an ecosystem of e-screening and e-therapy tools for New Zealand young people, a dialog agent, Headstrong, has been designed to promote resilience with methods grounded in cognitive behavioral therapy and positive psychology. This paper describes the architecture underlying the chatbot. The architecture supports a range of over 20 activities delivered in a 4-week program by relatable personas. The architecture provides a visual authoring interface to its content management system. In addition to supporting the original adolescent resilience chatbot, the architecture has been reused to create a 3-week 'stress-detox' intervention for undergraduates, and subsequently for a chatbot to support young people with the impacts of the COVID-19 pandemic, with all three systems having been used in field trials. The Headstrong architecture illustrates the feasibility of creating a domain-focused authoring environment in the context of e-therapy that supports non-technical expert input and rapid deployment.

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