ICS 03.080 A 10 DB4403 深 圳 市 地 方 标 准 DB4403/T 65—2020 政府办公物业服务质量要求 Quality requirements of government office property service 2020-05-06 发布 深圳市市场监督管理局 2020-06-01 实施 发 布 DB4403/T 65—2020 目 次 前 言 ............................................................................. III 1 范围 ............................................................................... 1 2 规范性引用文件 ..................................................................... 1 3 术语和定义 ......................................................................... 1 4 基础要求 ........................................................................... 2 4.1 物业服务企业要求 ............................................................... 2 4.2 人员要求 ....................................................................... 3 4.3 培训要求 ....................................................................... 3 4.4 档案管理 ....................................................................... 4 5 综合服务 ........................................................................... 4 5.1 会务服务 ....................................................................... 4 5.2 客服处理 ....................................................................... 5 6 环境卫生 ........................................................................... 6 6.1 一般要求 ....................................................................... 6 6.2 办公室保洁 ..................................................................... 6 6.3 大堂及楼层公共区域保洁 ......................................................... 6 6.4 洗手间保洁 ..................................................................... 6 6.5 电梯保洁 ....................................................................... 7 6.6 功能用房（会议室、接待室）保洁 ................................................. 7 6.7 消防通道保洁 ................................................................... 7 6.8 消防公共设施保洁 ............................................................... 8 6.9 停车场及车库保洁 ............................................................... 8 6.10 外墙保洁 ...................................................................... 8 6.11 绿地保洁 ...................................................................... 8 6.12 保洁工具及用品管理 ............................................................ 8 6.13 消杀 .......................................................................... 9 6.14 垃圾分类与收集 ................................................................ 9 7 绿化管养 ........................................................................... 9 7.1 一般要求 ...................................................................... 10 7.2 绿地养护 ...................................................................... 10 7.3 绿化工具管理 .................................................................. 12 7.4 室内绿化养护 .................................................................. 12 7.5 绿化摆放 ...................................................................... 12 8 设施设备管理 ...................................................................... 12 8.1 标识 .......................................................................... 12 8.2 电梯 .......................................................................... 13 8.3 空调 .......................................................................... 15 8.4 给水系统 ...................................................................... 15 8.5 排水系统 ...................................................................... 15 8.6 直饮水系统 .................................................................... 16 I DB4403/T 65—2020 8.7 照明系统 ...................................................................... 8.8 锅炉系统 ...................................................................... 8.9 供配电系统 .................................................................... 8.10 弱电系统 ..................................................................... 8.11 中控室 ....................................................................... 8.12 设备机房 ..................................................................... 8.13 节能节水管理 ................................................................. 9 工程管理 .......................................................................... 9.1 人员管理 ...................................................................... 9.2 过程管理 ...................................................................... 9.3 工程验收 ...................................................................... 10 房屋维护与管理 ................................................................... 11 秩序维护 .......