DB43/T2690.3—2023 43 湖 南 省 地 方 标 准ICS CCS 03.200 A 12 发 布 湖南省市场监督管理局茶文化旅游区 第3部 分：管理与服务 2023-08发布-22 2023-11实施-22Tea culture tourism area——Part 3:Management and service DB43/T 2690.3—2023 I 目 次 前言 ································ ································ ································ ·························· Ⅲ 1 范围 ································ ································ ································ ······················ 1 2 规范性引用文件 ································ ································ ································ ······· 1 3 术语和定义 ································ ································ ································ ············· 2 4 基本要求 ································ ································ ································ ················ 2 5 人员要求 ································ ································ ································ ················ 2 5.1 基础要求 ································ ································ ································ ········ 2 5.2 专业要求 ································ ································ ································ ········ 2 6 管理要求 ································ ································ ································ ················ 2 7 环境和设施要求 ································ ································ ································ ······· 3 7.1 标志标识系统 ································ ································ ································ ·· 3 7.2 给排水设施与要求 ································ ································ ···························· 3 7.3 供电照明设施与要求 ································ ································ ························· 3 7.4 通讯设施与要求 ································ ································ ······························· 3 7.5 环保设施与要求 ································ ································ ······························· 3 7.6 安全设施与要求 ································ ································ ······························· 3 8 服务内容及要求 ································ ································ ································ ······· 4 8.1 基础服务 ································ ································ ································ ········ 4 8.2 特色服务 ································ ································ ································ ········ 5 9 服务评价与改进 ································ ································ ································ ······· 5 DB43/T 2690.3—2023 II DB43/T 2690.3—2023 III 前 言 本文件按照 GB/T 1.1 —2020《标准化工作导则 第1部分：标准化文件的结构和起草规则》的规 定起草。 请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。 本文件由湖南省农业农村厅提出。 本文件由湖南省农业标准化技术委员归口。 本文件起草单位：湖南省茶叶学会、湖南农业大学、湖南省茶业协会、湖南省茶叶研究所、安化县 茶乡花海生态文化体验园有限公司。 本文件起䓍人：覃丽、谭一丁、李敏、肖力争、周重旺、黎娜、黄朗云。 DB43/T 2690.3—2023 IV DB43/T 2690.3—2023 1 茶文化旅游区 第3部分：管理与服务 1 范围 本文件规定了茶文化旅游区服务管理的基本要求、人员要求、管理要求、环境和设施要求、服务内 容及要求、服务评价与改进等。 本文件适用于茶文化旅游区的管理与服务。 2 规范性引用文件 下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。 其中， 注日期的引用文件， 仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用于本 文件。 GB 2894 安全标志及其使用导则 GB 3838 地表水环境质量标准 GB 5749 生活饮用水卫生标准 GB 5768 道路交通标志和标线 GB 8978 污水综合排放标准 GB/T 10001.1 公共信息图形符号第 1部分：通用符号 GB/T 10001.2 标志用公共信息图形符号第 2部分：旅游休闲符号 GB/T 10001.4 标志用公共信息图形符号第 4部分：运动健身符号 GB/T 10001.5 标志用公共信息图形符号第 5部分：购物符号 GB/T 10001.9 标志用公共信息图形符号第 9部分：无障碍设施符号 GB 13495 消防安全标志 GB 14881 食品安全国家标准 食品生产通用卫生规范 GB 14934 食品安全国家标准 消毒餐（ 饮）具 GB/T 16766 旅游业基础术语 GB/T 18973 旅游厕所质量等级的划分与评定 GB/T 26356 旅游购物场所服务质量要求 GB/T 26361 旅游餐馆设施与服务等级划分 GB/T 31384 旅游景区公共信息导向系统设置规范 GB 37487 公共场所卫生管理规范 GB/T 37489 公共场所设计卫生管理规范 GB 50763 无障碍设计规范 LB/T 007 绿色旅游饭店 LB/T 064 文化主题旅游饭店基本要求与评价 LB/T 065 旅游民宿基本要求与评价 LB/T 066 精品旅游饭店 DB43/T 2690.3—2023 2 3 术语和定义 GB/T 16766 界定的术语和定义以及下列术语和定义适用于本文件。 3